Terms & conditions

The website accessible through the electronic address https://merchanto.org (the WEBSITE) has been created by SIA "LeadProm Media". Our service helps issuers and merchants to increase card acceptance, stop card fraud, recover lost revenue and eliminate chargebacks from both fraud and customer service disputes. We enable data to be shared between merchants and card issuers.

1. General information

1.1. SIA "LeadProm Media" have their official address: Matīsa iela, 61 - 31, Rīga, Latvia, LV-1009. We have (registration number) and are registered in (Name of the Registry).

1.2. You can contact Merchanto through the following email address: support@merchanto.org, through which we will attend to any query, complaint or suggestion related to the use of the WEBSITE.

1.3. This text includes the Terms of Use that regulate the use of services and functionalities of the WEBSITE, as well as the cases of contact and sending information through it.

1.4. Our Privacy Policy and our Cookies Policy for Clients and Prospects complement these Terms of Use.

1.5. We recommend that you read this information carefully and periodically check its content for any updates.

2. General conditions of use

2.1. These Terms of Use are the legally binding contract between Merchanto and, on the other hand, the prospects or/and visitors of the Website, the latter understood as any natural person, or representative of a legal person who, freely and voluntarily, consults, uses, or requests information about the services Merchanto or use the Website, which also includes visiting the Website, through the means established on the WEBSITE. All further communications between Merchanto and Prospects will be detailed in the bilateral commercial agreement, which includes all binding obligations between the parties, such as the price, means of payment and other contractual conditions.

2.2. Sending information through the WEBSITE implies submission to the provisions of these Terms of Use, without prejudice to any other Terms of Use that may be applicable and, in particular, other Terms of Use of contract that the parties may expressly agree to.

3. Prospect registration

3.1. The WEBSITE does not require specific registration for its use; however, there are means for you to provide personal contact information for our advisors to contact you to provide specific information on the Terms of Use of our services. The treatment of personal data sent through the electronic means enabled by Merchanto will be specifically regulated by our Privacy Policy and Cookie Policy for Clients and Prospects.

3.2. The WEBSITE does not provide information or references to prices of our services; nor does it provide means of payment for the acquisition of products or services. The WEBSITE does not establish electronic means of payment and you must refrain from providing banking or financial information through the electronic forms available on the WEBSITE.

4. Use of the website

4.1. The information published on the WEBSITE will be free.

4.2. The information contained in the WEBSITE is for informational purposes and does not provide any type of recommendation, therefore, what is published here should not be considered as legal, financial, or investment advice. Merchanto does not assume responsibility that the information contained in this site meets the expectations of the prospects, likewise, it will not respond for the veracity, accuracy, or integrity of the information that is not of its creation and from which another source is indicated.

4.3. The prospect expressly accepts that the use of the WEBSITE will be carried out under his sole and exclusive responsibility.

4.4. When browsing and using the WEBSITE, the prospect agrees not to carry out any conduct that could damage the image, interests, or rights of Merchanto or third parties, nor actions that could damage or render the WEBSITE unusable, or that in any other way could prevent the normal operation of the WEBSITE. Specifically, the prospect agrees to:

• 4.4.1. Make diligent, correct, and lawful use of the WEBSITE, respecting the current legislation and, in particular, that relating to intellectual and industrial property.
• 4.4.2. Periodically review these Terms of Use, checking the changes that, where appropriate, Merchanto had implemented.
• 4.4.3. Review the consented communications that, where appropriate, Merchanto could send with information about these Terms of Use.
• 4.4.4. Not to use the WEBSITE for commercial purposes; for example, collecting information or content to provide other services that may be a competition to Merchanto.
• 4.4.5. Do not modify or try to modify the WEBSITE, or take actions aimed at copying or simulating its appearance or functions.
• 4.4.6. Not to carry out actions that involve the introduction of computer viruses, worms, Trojans, or any other kind of malicious code intended to interrupt, destroy or limit the operation of the WEBSITE.
• 4.4.7. Do not use reverse engineering techniques and/or decipher, decompile or use any other system intended to know the source code of the WEBSITE or any element protected by intellectual property regulations.

4.5. Merchanto may update, modify or eliminate the content of this WEBSITE or limit and/or prevent access to it at any time and without prior notice, mainly when, in your opinion, there are technical difficulties beyond Merchanto that decrease or cancel the security levels adopted for the proper functioning of said WEBSITE or the protection of the prospect's personal data.

5. Limitation of liability

5.1. If you rely on Merchanto or any material available through the WEBSITE, including the content, you do so at your own risk and that the services offered here are provided following the Terms of Use established particularly for the service. You understand that there may be delays, omissions, interruptions, inaccuracies, and/or other problems with the information, products, content, and services provided on the Website. Merchanto does not guarantee that the WEBSITE satisfies the Prospect’s and Visitor’s requirements.

5.2. You expressly understand and agree that Merchanto shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, loss of business, or other intangible losses (even if Merchanto has been advised of the possibility of such damages), resulting from:

• 5.2.1. The use of any information available through the Website;
• 5.2.2. The use or the inability to use the WEBSITE;
• 5.2.3. Unauthorized access to or alteration of your transmissions or data;
• 5.2.4. Or any other matters relating to the Website.

5.3. The WEBSITE works through an open network that is naturally exposed to various threats that make the Site not always secure; For this reason, the prospect or/and the visitor is responsible for adopting the appropriate technical measures to reasonably control these threats, as well as having up-to-date systems in charge of detecting malicious software.

6. Content of website

6.1. The intellectual, moral, and patrimonial property rights in their entirety, of all the content of the WEBSITE, including but not limited to graphic design, logos, prospect interface, source codes, texts, graphics, photographs, works expressed by analogous procedure photography, videos, sound material, etc., are the property of Merchanto, its licensors or of any parent company or subsidiary thereof and are protected by current national and international legislation. For this reason, the partial or total reproduction of any content on this WEBSITE is prohibited, as well as any deformation, modification, alteration, or attack that damages the interests or reputation of Merchanto.

6.2. Merchanto is the only one empowered to exercise the rights of reproduction, distribution, communication, publication, and transformation of any content published on the WEBSITE. Any prospect who decides to make a partial or total reproduction of the content displayed here, must request express authorization from Merchanto and give the corresponding credit to it as the author of the literary or audiovisual works unless fragments of the content function by way of quotation or for your analysis, comment or critical judgment.

6.3. All photographs of people that are published on the Merchanto as part of advertising campaigns will have the authorization of the person whose image appears in them, therefore, Merchanto has the exclusive right to reproduce and distribute them and they cannot be altered under any circumstances.

6.4. The use of the WEBSITE by any prospect does not imply the transfer of any right over the intellectual and/or industrial property of the present and future content. Any assignment of rights that Merchanto on this WEBSITE must be in writing at all times. Likewise, all trademarks and trade names published on the WEBSITE are the property of Merchanto, its licensors or of any parent company or subsidiary thereof.

6.5. Merchanto, as the owner or licensee of the trademarks and trade names contained in the WEBSITE, is the only one who has the exclusive right to use them in economic traffic, and their use by third parties without the express consent of the owner is prohibited.

6.6. Without prejudice to the corresponding actions, Merchanto may urge the cessation of any illegal activity that violates its intellectual and industrial property rights and demand compensation for material and moral damages caused.

6.7. You acknowledge that the content includes certain trademarks and service marks owned by SIA "LeadProm Media" (Matīsa iela, 61 - 31, Rīga, Latvia, LV-1009), including (Domain Name), and certain logotypes, as well as trademarks owned by other information providers. You agree not to copy, use or otherwise infringe upon these trademarks or service marks. You further agree that you will not alter or remove any trademark, copyright, or other notice from any copies of the content. If you operate a Website and wish to link to the service, you may not do so without SIA "LeadProm Media"'s express written approval. Requests for approval to link to the service may be directed to the address provided above.

7. Establishment of links to the website

7.1. The establishment of links to this WEBSITE is prohibited without authorization from Merchanto. In case of detecting a breach of this term, the legal measures that proceed for this purpose may be adopted.

8. Third party links

8.1. The existence of links within the WEBSITE to pages or other websites of third parties does not entail the responsibility of Merchanto on the content, operation, or veracity of the information published therein. The prospect acknowledges and accepts that Merchanto has no control over the content published on third-party websites, even if they are linked from the WEBSITE.